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Last Amended: 3/1/2025

Redmond Cleaning Co. dba Redmond Cleaning Company LLC also referred to onwards as “Company” or “we”, “us” reserves the right to make amendments to these terms and conditions for its cleaning service in Redmond, WA or outside Redmond, WA without giving prior notice. By requesting service from Redmond Cleaning Company LLC, the client accepts these terms and conditions below, and agrees to abide by them. Please carefully read these terms and conditions.

INSURANCE: We strive to be the most convenient way to clean your home, and thus our company carries commercial liability insurance provided by Hiscox Inc in order to safely provide our services.

COVID-19: No client shall book a service with Redmond Cleaning Company LLC without fully disclosing their knowledge of COVID-19 symptoms. As a client of Redmond Cleaning Company LLC, it is your responsibility to make us aware if you experience any symptoms of, or relating to COVID-19 and its variants. If you have recently been out of the country, feeling sick, cared for someone feeling sick, been in quarantine or planning to be in quarantine, all such and other related information must be disclosed to Redmond Cleaning Company LLC in accordance with the health and safety laws of the State of Washington. Redmond Cleaning Company LLC reserves the right to discontinue any service on the grounds of health and safety.

REFUNDS: Because our services are personalized to each client, therefore, Redmond Cleaning Company LLC does not, generally, offer refunds. However, if you have any issues with the cleaning service you received, please contact us within 24 hours after the appointment start time and we will happily offer a free re-clean. Clients must list, with pictures, areas of the home that were missed during the initial cleaning. Any areas not listed will not be honored in the re-clean. Also, clients may not add a new service to the re-clean without reaching our minimum new service requirement. Our free re-cleans will take place within 24 - 48 hrs of notice. The client must be available to grant access to the cleaners for the re-clean.

RECEIPTS: All receipts are automatically sent once payment is successful. If clients do not receive a receipt, clients are required to make a request to Redmond Cleaning Company LLC for the receipt to be manually generated. Please note that receipts will only be sent to the email used during booking. If the email isn’t entered correctly the receipt will not be received.

NO TERMS OR CONTRACT: There is no term to this agreement between the client or Redmond Cleaning Company LLC. You are free to cancel your recurring or one-time cleaning service 24 hrs before your scheduled clean. Redmond Cleaning Company LLC also reserves the right to cancel the service provided at any time. However, there is a one-time cancellation fee of $80 for cancelled bookings within the 24hrs prior to the scheduled clean. For clients on recurring plans, you are free to change the date of your next clean, with at least 24 hours notice, before your next scheduled clean. If a client requests to move their next clean outside of the respective recurring window, an $80 cancellation fee applies.

MOVE OUT CLEANS: Clients who request our Move out cleaning service agree that their homes are empty and free of clutter. Redmond Cleaning Company LLC does not remove pet odor from homes. If your home is empty and requires removal of pet odor, please call a specialist. Redmond Cleaning Company LLC reserves the right to revert clients to a regular or deep cleaning service if the home is still being occupied and there are items still in the home upon our arrival. These include, but are not limited to items inside the refrigerator, items inside the cabinets, etc. Redmond Cleaning Company LLC's Move out service is priced for homes that are empty. Since emptying cabinets and refrigerators takes time, extra charges will be applied when these tasks are added.

HOURLY SERVICE: All hourly services are billed only by the hour at a rate set by Redmond Cleaning Company LLC at the time of booking. Clients may not change their booking type after the service has begun without proper notice to Redmond Cleaning Company LLC. Redmond Cleaning Company LLC does not offer custom price booking. Cleaning services offered include: Standard cleans (with a recurring plan), Deep cleans, Move In/Out Cleans, and in rare cases, Hourly cleans. All services are adjusted to one of these types of services offered. Redmond Cleaning Company LLC’s cleaners are not able to make adjustment to a client's cleaning service during the clean. All cleaning adjustments must be made to Redmond Cleaning Company LLC by email, phone, or text message. Changes to booking are subject to approval by Redmond Cleaning Company LLC. For hourly service where the client is present during the cleaning, any extra time spent by the cleaners in the home will be billed to the client. It is the client's responsibility to terminate cleaning services at the end of the billable hours to avoid being charged for more time. If a client wishes to add extra services or time to the hourly service, Redmond Cleaning Company LLC must be contacted by email, text or phone call. If a client believes that Redmond Cleaning Company LLC's cleaners are not working efficiently enough, the client must communicate such concerns to Redmond Cleaning Company prior to the end of the hourly service. For hourly service where the client is not present, Redmond Cleaning Company LLC will communicate with the client when the hourly service is completed. If more cleaning is required, the client will be notified. It is the client's responsibility to provide sufficient hours to complete the required cleaning of their property. Where insufficient hours are provided, only the priority areas of the home will be cleaned and the client will be notified. Our 24 hr clean guarantee for hourly cleans is limited to the time it takes to fix any missed areas. The guarantee does not mean the cleaners will spend equal number of hours as the initial hours booked. Client's must express their concerns to the cleaners while the cleaners are still present at the home.

CLEANING APPROVAL: Clients may confirm their cleaning service satisfaction in a variety of ways: Phone, email, or text message. These are all acceptable methods we may acknowledge a client's approval of the cleaning work. Once this is received, Redmond Cleaning Company LLC reserves the right to deny a re-clean request after the cleaning has been approved. It is the client's responsibility to ensure that any acceptable method of communication to Redmond Cleaning Company LLC are received and acknowledged and done within 24 hours of the initial clean. Redmond Cleaning Company LLC reserves the right to deny complaints made more than 24 hours after the initial clean as per our policy and agreements. Clients who request to review a clean of their property but who do not show up within 10 minutes of the teams departure will be subject to paying for additional charges accrued while the team waits for the cleaning review. Clients will be charged for time spent waiting for cleaning review for any time over 10 minutes up to a maximum of 1 hour, at which point the cleaning team may vacate the home.

TEAMS: Our cleaners work in teams of one, two or more depending on the amount of work needed for a clean. A team leader may be assigned to your home. We make every effort to keep the same team leader/team assigned to your home, but we cannot guarantee this. Several factors including emergencies, illness, other clients, schedule, etc., may result in a change of cleaners on a team from time to time.

CONDUCT: Our cleaners will be respectful while in your home. They will not perform tasks outside of their jobs such as smoking, eating or drinking, watching tv, radio, video games, helping clients with tasks outside of the client's cleaning service such as answering the door. Our job is to give you the best home cleaning experience. Redmond Cleaning Company LLC is not a grout specialist, wall specialist, tile/renovation specialist, or any type of specialist outside of general house cleaning. Therefore, Redmond Cleaning Company LLC will not accept tasks outside our scope of work. Clients requiring such tasks must call a specialist.

PETS ESCAPING FROM THE HOME: Neither Redmond Cleaning Company LLC nor its cleaners are responsible for pets that “escape” when our cleaners are entering/exiting your home. If your pet will be “roaming free” during the clean, please let us know in advance, so the cleaners can be on alert when they open doors. Our cleaners will close doors as soon as they enter and exit your home and will not leave doors open for long periods.

EQUIPMENT AND SUPPLIES: We provide our own cleaning supplies and equipment including vacuums, mops, and cleaning products. If you have a specific product you would like us to use, please call our office prior to your service date. Our service teams come with their own vacuum, but depending on the condition of a client's home, Redmond Cleaning Company LLC may require the client to make a vacuum cleaner available. This is to ensure the safety of other clients, as well as our teams. Vacuum cleaners can carry danders and other materials which some clients may be allergic to. Therefore, Redmond Cleaning Company LLC may require clients to provide our teams with a working vacuum cleaner on occasion.

ARRIVAL TIME: Your scheduled cleaning appointment time has an arrival window of +/- 1-hour. This allows our cleaners to get through traffic, and any other delays they may experience when fulfilling your request for service. Any delays beyond this will be communicated with our clients prior to service.

SCHEDULING: Scheduling changes can result in the following:

PRICE & SCHEDULE CHANGES – The price for your recurring service is based on how frequently you request a clean. Below are our service category prices:Weekly: Once a week.

Bi‐Weekly: Every 2 weeks, but no more than 3 weeks since the last clean.

Monthly: Every 4 weeks, but no more than 5 weeks since the last clean.Rescheduling your clean may result in the cost of your service being less than, more than or the same as your last clean. Accommodations will be made for when the home is not occupied and client may contact us to make amends.Example 1: A Bi‐weekly client who “skips” a cleaning, creates a four‐week interval between visits and the applicable (higher) Monthly rate will apply to the next clean.Example 2: A Bi‐weekly client who requests an additional cleaning in‐between scheduled visits would be charged the applicable (lower) “Weekly” rate for the next 2 cleanings as there will be a one‐week interval between both cleans.

CLEANING FEE ADJUSTMENTS: Redmond Cleaning Company LLC may re-evaluate service rates based on the time required to perform our services to meet the client’s needs, Redmond Cleaning Company LLC’s standards and the client’s satisfaction. Clients are required to disclose the true state of the home required for cleaning. Clients will be contacted if there are large discrepancies prior to the service being offered. Redmond Cleaning Company LLC reserves the right to adjust client's prices if the true state of the home or home size is not disclosed prior to booking a service. Redmond Cleaning Company LLC also reserves the right to adjust its prices as shown on the website before or after a client has booked a service. All price changes do not affect previously booked services. Redmond Cleaning Company LLC constantly reviews its prices to ensure prices are in line with what the market’s current rates are. Therefore after a service has been booked Redmond Cleaning Company LLC may review its prices and increase or decrease them. Recurring services may not be affected by price changes, however, Redmond Cleaning Company LLC may contact recurring clients to discuss large discrepancies in price changes for future work.

WORKING AT HEIGHTS: Redmond Cleaning Company LLC and its cleaners do not work at heights over 2 ladder rungs. Any clean that requires using a ladder more than 2 steps up will not be conducted by the cleaners. In order to ensure proper health and safety during jobs Redmond Cleaning Company LLC will decline working at heights.We may monitor the actual cleaning time for the first two months and occasionally thereafter. We will contact you to discuss possible price or service revisions if the cleaning time differs significantly from the original price quoted prior to carrying out the service. Redmond Cleaning Company LLC reserves the right to include appropriate fees to client’s cleaning quote if there are discrepancies not previously listed by the client (such as pets in home). Homes with pets must be disclosed at the time of booking so that a pet fee can be applied.

TERMS & CONDITIONS FOR THE PAYMENT POLICY: A 20% deposit is required prior to scheduling an appointment. Please note that deposits are non-refundable. Payment is due in full once a clean has been completed. We accept debit & credit cards. Cash payments are, generally, not accepted by Redmond Cleaning Company LLC. Clients interested in paying in cash must contact Redmond Cleaning Company LLC prior to scheduling a clean. No booking date shall be withheld for a client without a debit or credit card on-file in our system.

LATE CANCELLATION: A late cancellation fee of $80.00 will be charged unless notification of a change has been made by the client more than 24 hrs prior to the service date and time. All notifications must be made by calling, emailing, or texting us. Telling the cleaning team when they are in your home is not considered notification.

RESCHEDULING: A client may reschedule a service more than 24 hrs to the service appointment time. A service rescheduled can be cancelled at anytime ($80 cancellation fee applies) or rescheduled to a later date for free.

LOCKOUT/INACCESSIBILITY: Redmond Cleaning Company LLC will make every effort to accommodate its clients in the event of a lockout where our cleaners cannot gain entry to the home. Lockouts can be rescheduled to another date. For cancellations during a lockout there will be an $80 cancellation fee applied. For homes outside of our service area, there will be an $80 cancellation fee plus a travel fee. Our service area includes: Redmond, Kirkland, Bellevue, Sammamish, Issaquah, Woodinville, Newcastle, Bothell, Kenmore and Cottage Lake.

CHARGES: If it is necessary for you to change, cancel or skip your regular cleaning day, we appreciate at least 2 business days notice. If you do not notify our office and upon arrival we cannot enter your home, we will charge you a full price lock out fee to cover our expenses. Our teams daily pay is based on homes scheduled. When you skip on short notice or lock out the team, you would have prevented Redmond Cleaning Company LLC from servicing other clients during that time block.Should you at any time require a change or modification of the cleaning detail or instructions, or wish to change the cleaning schedule or frequency, contacting us immediately is the surest way of accomplishing this. The cleaning team is instructed to follow the instructions as they appear on their personalized work order and that is a reflection of the information agreed to. Additional requests/work given to the team at the time of cleaning that was not agreed upon by our office during the booking cannot be honored. All additional tasks must be added to your cleaning plan during your booking, or by contacting us directly.

SECURITY ALARMS: If your home is equipped with a security system, please insure that it is in the “OFF” position or inform us of the codes and input sequence before your scheduled clean. Please be sure to notify us if this code changes.

CANCELLATIONS BY REDMOND CLEANING COMPANY: Redmond Cleaning Company LLC reserves the right to suspend or cancel an appointment if there are problems with the access to the home, water or electricity supplies, or problems working around other contractors and/or service providers, as well as interference from any party. The client will still be held liable for up to 50% of the cost of the agreed service.

ACCIDENTS & THEFT: The client is responsible for securing – cash, jewelry and any other items of value. If you have valuables or heirlooms, etc., it would be helpful if they would be put away to avoid accidents. Regrettable and although not common, from time to time, something may be broken. Our personnel are instructed to call us at once if ANYTHING is broken, and to leave you a note advising you of the accident. In the event an item is damaged or broken, we reserve the option to repair or replace the item, if it was caused by our team, you must report this incident within 24 hrs of service. The client must be present at the end of the clean and must inspect the home before the cleaners’ departure. Any damage should be brought to our attention right away. Once the cleaners leave. The cleaner is no longer liable for any damages that may occur where we cannot verify the source of the damage. A dollar value of “one-of-a-kind” items destroyed must be demonstrated in order for a settlement to be determined. We cannot be responsible for wall hangings attached with anything other than “real” picture hooks. No straight pins, threads, etc. Redmond Cleaning Company LLC & its cleaners will make every effort to ensure when dusting hanging frames that they do not get damaged. Clients are responsible for the use of proper hanging techniques for their home decor. If a client suspects theft or actual theft has taken place, it is the client’s responsibility to report the incident to Redmond Cleaning Company LLC. If an actual theft has taken place, the client should follow through with authorities against the accused to the point of prosecution. Redmond Cleaning Company LLC is indemnified against any claim.

HOLIDAYS: We observe the following holidays: New Years Day, Labor Day, Thanksgiving and Christmas Day. Cleans will be offered on all other holidays. Should your regular clean fall on these days, we will contact you approximately 1 – 2 weeks prior to the holiday to reschedule your clean. If you wish to reschedule a clean that falls on another holiday throughout the year, please contact us at least 2 business days in advance to avoid a late cancellation fee.

CLUTTER: A clean will be far more satisfactory if the team does not have a great deal of clutter to contend with. Desks that have a large amount of paperwork for instance may not be cleared. Redmond Cleaning Company LLC cleaners may try to organize cluttered workspaces to the best of their abilities to ensure that a clean is done satisfactorily.

LAUNDRY SERVICE: Clients who request laundry service with their clean with Redmond Cleaning Company LLC agree that Redmond Cleaning Company LLC shall not be responsible for damages to the washers, dryer or clothes being washed. Every client requesting laundry service agrees that clothes in the washer may experience discoloration, shrinking, slacking, or other unexpected outcome. Therefore, it is each client's responsibility to provide appropriate guidance to the cleaner regarding the laundry service or cleaning of their home. Redmond Cleaning Company LLC is not liable for any damages resulting from the use of our services including laundry service.

PETS: If you have pets, our cleaners do appreciate it when they are secured and that you pick up after them. We do not clean litter boxes or urine/feces from the floor.

HEALTH & SAFETY: Redmond Cleaning Company LLC reserves the right to refuse a job on grounds of health and safety or any work outside the scope of our insurance policy.

QUALITY CONTROL: Our quality control consists of making home inspections or phone calls. A team lead may enter your home after our cleaning team has done their job. They may call you at home or work. We believe that inspections and client contact is the best way to help in exceeding your expectations and improve our high standards. You may also benefit a satisfaction survey. We appreciate you feedback.

STAIN REMOVALS: Redmond Cleaning Company LLC will do its best to ensure all stains are removed during a clean. However, there are long term stains which may be difficult to remove during the required cleaning time; such as stains in the oven, walls, or other parts of the home. Redmond Cleaning Company LLC will advise clients in such cases to decide what is an acceptable clean for that portion of the home.

BEFORE & AFTER PHOTOS: Redmond Cleaning Company LLC takes before & after photos for cleaning jobs completed. These pictures may be used for marketing & as proof of work completed. This reduces discrepancies in expectations and helps Redmond Cleaning Company LLC continue to monitor its cleaning work quality and integrity. The photos of before & after clean taken will be properties Redmond Cleaning Company LLC and Redmond Cleaning Company LLC will not disclose cleaning location or reveal parts of the home that may indicate the client's personal information. Client's who are not comfortable with pictures may express their concerns to Redmond Cleaning Company LLC by calling, emailing or texting us.

WALL SPOT CLEANS: Clients who request a wall spot cleaning service with us agree that Redmond Cleaning Company LLC shall not be responsible for any damage to the walls during the clean. There are several factors that may lead to damage to walls during cleaning and some pre-existing conditions may already be present before the service is rendered. Redmond Cleaning Company LLC reserves the right to refuse wall service, or any other cleaning service on grounds of health & safety, or other reasons as pertaining to its ability to properly perform the job. A client's that requested a wall spot cleaning service may be charged an additional fee if the stains are generously spread across the entirety of the walls. In such a case, Redmond Cleaning Company LLC will contact the client to discuss a service alternative and or alternate date for a different service, as well as price.

HOARDING: Homes where hoarding has taken place require special attention. If the home was booked as a standard, deep or move out cleaning prior to arrival, Redmond Cleaning Company LLC shall convert the client's booking to our hourly rate ($75/hour per cleaner.) All such situations can only be cleaned at an hourly rate because Redmond Cleaning Company LLC cannot know how many hours it could take. Estimates will be provided to clients ahead of the appointment.

EXTRA WORK: Please contact us in advance for special requests (i.e. post-construction, refrigerator cleaning, garage, extra rooms, or any extras not listed on our website) so we can schedule the time needed to complete these tasks. We can provide an estimate, however, we reserve the right to adjust the quote after the job is completed. A client may request additional work for their homes provided the client contacts Redmond Cleaning Company LLC by phone/email prior to the service time to make the adjustments.

ITEMS WE CANNOT CLEAN/DO: We have instructed our personnel to leave certain items untouched, such as items or areas containing any body fluids or excretions and litter boxes. If your pet has an accident or vomits, it will be your responsibility to clean it up. Our teams are advised to clean around these areas. Seasonal insect infestation can also be a problem and may prevent us from completely cleaning your home. If ants, termites, roaches, fleas, etc., are encountered, Redmond Cleaning Company LLC cleaners will not clean or vacuum the area. We will leave you a note, or call you regarding the problem. We do not clean inside curio cabinets. If you have other items you prefer we not clean or handle, please contact us and we will arrange to avoid those items. Our staff cannot climb higher than a step stool, one to two rungs on a ladder, work on the outside of your home, move furniture that contains electronics, lift any objects over 20 pounds, prepare meals, provide any pet or children-related services, or empty diaper pails.

HIRING OF A REDMOND CLEANING COMPANY TEAM: Our teams have signed a non-Compete agreement with Redmond Cleaning Company LLC. They are prohibited from soliciting business from any client on his/her own behalf or on behalf of any third party during their contract with Redmond Cleaning Company LLC or for 2 years following termination of contract, without written approval from Redmond Cleaning Company LLC. You agree not to hire past or present teams of Redmond Cleaning Company LLC for a period of not less than 2 years from the date the team member last worked for Redmond Cleaning Company LLC. A great deal of time and resources are put into picking out the best team.In the event you feel you must hire a team member of Redmond Cleaning Company LLC in spite of this agreement, then a placement fee equivalent to 20% of the team member’s annual take home pay is due immediately upon employment of the past/present team member, regardless of whether the employment is regular or on a contract basis. Please contact Redmond Cleaning Company LLC to discuss this process and how to approach it with us.

TIPS: Tips are appreciated by your cleaning team but not required. A recommended tip is 10-15% of your total cleaning fee. Tips can be left as cash for the cleaning team or we can add them to your credit card payment. We pay our team members one hundred percent of what you tip them.

SPECIAL REQUESTS: Behind appliances such as ovens, refrigerators, washers, dryers, etc. cannot be cleaned if the appliances are not moved prior to our cleaners arriving at your home. The back of appliances will not be cleaned on a standard or deep clean. These are only applicable to Move out cleans if requested. Behind-the-furniture, in homes, may not be cleaned if moving the furniture would pose a risk either to our cleaners, the home owners or the furniture. During deep cleans, if a client requires a behind- the-furniture clean, the furniture must be moved prior to our cleaners’ arrival. Clients requesting the inside of ovens, refrigerators, or cabinets to be cleaned are required to have such places empty before our cleaners arrive. Our Move-in/Move-out cleans requires that the client's home be empty before the cleaning service begins.

KEYS: Please make arrangements for your home to be accessible to us. Your scheduled cleaning time may change due to several factors including traffic, but we will ensure to make every effort to be at your home within an hour of your cleaning time as scheduled. Please let us know how our cleaners may access your home either using a keycode, lock box, etc. If a client forgets to leave us a way to enter the home for a clean, we will reschedule the clean for another day at the client's convenience. Refunds are not given for cleans where the cleaners were unable to get access to the home, but we will gladly reschedule your clean.

PERSONAL INFORMATION: Calls made to or received from Redmond Cleaning Company LLC may be recorded for quality and training purposes. Redmond Cleaning Company LLC will never share your information or call logs with third-party companies or services without prior consent or unless required by state or federal law.

OFFICE HOURS: Our office is open Monday through Sunday 9:00 am to 7:00 pm. Please note that Redmond Cleaning Company LLC reserves the right to adjust our service hours based on business needs and accommodations. Clients may also contact us and leave us a voicemail using our phone number.

DISCLAIMER OF WARRANTIES: THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE OR SOFTWARE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE OR SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE OR SOFTWARE (INCLUDING ANY CLEANING SERVICES) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE (INCLUDING ANY CLEANING SERVICES) WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE SERVICE OR SOFTWARE WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND SOFTWARE IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY THE COMPANY. THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTY AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES, PRODUCTS OR GOODS OBTAINED BY THIRD PARTIES THROUGH THE USE OF THE SERVICE OR SOFTWARE. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SOFTWARE AND SERVICE, AND ANY THIRD PARTY SERVICES OR PRODUCTS, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

NETWORK DELAYS: THE COMPANY’S SERVICE AND SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET, TELECOMMUNICATIONS NETWORKS AND ELECTRONIC COMMUNICATIONS. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

LIMITATION OF LIABILITY: IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL THE COMPANY AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE). THE COMPANY AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY YOU, INCLUDING BY NOT LIMITED TO LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE OR SOFTWARE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE OR SOFTWARE, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY SERVICE PROVIDER, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED BY THE SERVICE OR SOFTWARE, EVEN IF THE COMPANY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

These Terms of Use and any dispute between you and Redmond Cleaning Company LLC Cleaning Services shall be governed by the laws of the State of Washington without regard to principles of conflicts of law.

BY USING THE SITE OR SERVICES IN ANY WAY, YOU AGREE THAT ANY CLAIM OR CONTROVERSY ARISING OUT OF THE USE OF THE SITE OR SERVICES ORE RELATING TO AN ALLEGED BREACH OF THE TERMS OF USE SHALL BE SETTLED EXCLUSIVELY BY BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND ANY CLAIMS BETWEEN YOU AND REDMOND CLEANING COMPANY LLC AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION OR OTHER CLASS PROCEEDING. CLAIMS AND CONTROVERSIES MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND MAY NOT BE CONSOLIDATED WITH ANY OTHER CLAIMS OR CONTROVERSIES. JUDGMENT ON THE ARBITRATION AWARD MAY BE ENTERED INTO ANY COURT HAVING JURISDICTION IN KING COUNTY, WASHINGTON YOU OR REDMOND CLEANING COMPANY LLC MAY SEEK ANY PRELIMINARY OR INTERIM RELIEF FROM A COURT OF COMPETENT JURISDICTION IN KING COUNTY, WASHINGTON THAT IS NECESSARY TO PROTECT THE RIGHTS OF PROPERTY PENDING THE COMPLETION OF ARBITRATION. ANY PROCEEDING REQUIRED TO ENFORCE THIS ARBITRATION AGREEMENT MAY BE COMMENCED IN ANY COURT OF COMPETENT JURISDICTION. IN THE EVENT THAT THIS AGREEMENT IS HELD TO BE UNENFORCEABLE, ANY LITIGATION AGAINST REDMOND CLEANING COMPANY LLC MAY BE COMMENCED ONLY IN FEDERAL OR PROVINCIAL COURTS LOCATION IN KING COUNTY, WASHINGTON AND YOU HEREBY IRREVOCABLY CONSENT TO THE JURISDICTION OF THOSE COURTS FOR SUCH PURPOSES.

THE QUALITY OF THE CLEANING SERVICES SCHEDULED THROUGH THE USE OF THE SERVICE OR SOFTWARE MAY NOT MEET YOUR STANDARDS. REDMOND CLEANING COMPANY LLC WILL DO ITS BEST TO RECTIFY ANY MATTERS ARISING FROM THE QUALITY ISSUES OF THE SERVICES RENDERED. HOWEVER, CLIENTS MUST BE AWARE THAT SOME OF REDMOND CLEANING COMPANY LLC'S SERVICES ARE CONDUCTED BY CONTRACTORS.

NOTHING ON THIS WEBSITE CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND. IF YOU REQUIRE ADVICE IN RELATION TO ANY LEGAL, FINANCIAL OR MEDICAL MATTER YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL.

BY USING THE SERVICE OR SOFTWARE, YOU AGREE THAT THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS AGREEMENT ARE REASONABLE. IF YOU DO NOT THINK THEY ARE REASONABLE, YOU MUST NOT USE THE SERVICE OR SOFTWARE.

GENERAL: No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of this Agreement or use of the Service or Software. If any provision of the Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. The failure of the Company to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. This Agreement comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral, between you and the Company regarding the subject matter contained herein.

OTHER PARTIES: You accept that, as a corporation or sole proprietorship, the Company has an interest in limiting the personal liability of itself, the owner/owners, the officers, employees, or Contractors. You agree that you will not bring any claim personally against the Company’s owner/owners, officers or employees in respect of any losses you suffer in connection with the Service or Software. Without prejudice to the foregoing, you agree that the limitations of warranties and liability set out in this Agreement will protect the Company’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as the Company.

By using the Software or the Service, you agree that: You will only use the Service or Software for lawful purposes; you will not use the Service for sending or storing any unlawful material or for fraudulent purposes. You will not use the Service or Software to cause nuisance, annoyance or inconvenience. You will not impair the proper operation of the network. You will not try to harm the Service or Software in any way whatsoever. You will not copy, or distribute the Site or other content without written permission from the Company. You will only use the Site for your own use and will not resell it to a third party. You will keep secure and confidential your account password or any identification provided to you which allows access to the Site. You will provide us with whatever proof of identity the Company may reasonably request. You will only use an access point or data account which you are authorized to use.

TERMINATION: The Company reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service, for any reason, including if the Company believes that you have violated this Agreement. The Company shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service. The Company will use good faith efforts to contact you to warn you prior to suspension or termination of your account by the Company.

By visiting this website and by booking a service with us either online or over the phone, you hereby agree to the terms & conditions set forth therein.

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